Shipping policy
Last updated: November 15, 2026
Where we ship
We ship to addresses within the United States.
Shipping costs
- Orders of $75 or more ship free within the US.
- Below $75, shipping is calculated at checkout, and you see the exact amount before you pay.
Processing and delivery times
Every product ships directly from the producer who made it. Orders usually leave the producer within 1 to 3 business days, and most arrive within 3 to 7 business days after that. Delivery times are estimates and can be longer around holidays or in bad weather.
Multiple parcels
If your order includes products from more than one producer, it will arrive in separate parcels, each with its own tracking. You are only charged the shipping shown at checkout.
Tracking
You will receive a shipping confirmation email with tracking for each parcel once it leaves the producer.
Damaged or lost parcels
Glass is packed padded and upright. If something arrives broken, or your parcel is lost, email us with your order number (and a photo for damage) within 14 days of delivery and we will replace or refund it. See our Refund Policy for details.
Address changes
Please check your address at checkout. If you need to change it, email us as soon as possible. Once a parcel has shipped we may not be able to redirect it.