Orders and delivery

Where do you ship? Across the United States.

How long does it take? Orders leave our suppliers within 1 to 3 business days and usually arrive within 3 to 7 business days after that. Glass travels by ground, so it is slower than a paperback and we would rather it arrive intact.

What does shipping cost? Orders of $75 or more ship free within the US. Below that, you pay the producer's own shipping rate, and you see the exact amount at checkout before you pay. No surprises at the last step.

Why did my order arrive in more than one parcel? Every bottle ships straight from the producer who made it, so an order with bottles from two producers travels as two parcels. It means fresher stock and no extra warehouse in between.

Will my bottle arrive broken? Very rarely. If it does, send us a photo within 14 days of delivery and we will replace it or refund it. You do not need to send broken glass back to us.

The products

How should I store oil and vinegar? Somewhere cool and dark, with the cap on. Not above the stove, however convenient that is. Heat and light are what turn good oil flat.

How long does olive oil keep? Best within 12 to 18 months of harvest, and within a few months once opened. Vinegar is far more forgiving and keeps for years.

Why is the colour different between bottles? Because the fruit, the harvest and the pressing differ. Colour tells you very little about quality. Smell and taste tell you everything.

Allergens and ingredients are listed on every product page exactly as the producer lists them. If you have a serious allergy, check the label on arrival as well.

Returns

Can I return food? Unopened, undamaged bottles can be returned within 30 days. Opened food cannot be resold, so we cannot take it back, but if something is faulty or not as described, tell us and we will make it right.