Last updated: November 15, 2026

We want every bottle from Cortile to arrive the way the producer intended. If something is not right, email us at tovnabi3000@gmail.com and we will sort it out.

Damaged, faulty or wrong items

If an item arrives broken, leaking, faulty, or is not what you ordered, email us within 14 days of delivery with your order number and a photo of the item and the packaging. We will send a replacement or give you a full refund for that item, whichever you prefer. You do not need to send broken glass back.

Returns of unopened items

You can return unopened, unused items in their original packaging within 30 days of delivery. Email us first with your order number and the items you want to return, and we will reply with the return address and instructions. Items sent back without contacting us first may not be accepted, because each product ships from its own producer.

Unless the return is because of our mistake or a faulty item, return shipping is paid by the customer. Original shipping charges are not refundable.

Items we cannot accept back

• Opened or used food and drink, for food safety reasons.
• Gift cards and digital vouchers.
• Items returned more than 30 days after delivery.

If an opened product is faulty or not as described, tell us anyway. We will make it right.

Exchanges

The fastest way to get something different is to return the unopened item and place a new order.

Refunds

Once your return is received and checked, or once we approve a claim for a damaged or wrong item, we will email you to confirm. Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank or card issuer.

Late or missing orders

If your tracking shows no movement for 7 business days, or your order shows as delivered but you cannot find it, email us and we will investigate with the carrier and send a replacement or refund if the parcel is lost.

Contact

Questions about a return or refund: tovnabi3000@gmail.com